Chelev Shipping Policy
At Chelev, we carefully prepare and package each order with love to ensure it reaches you safely.
Processing Time
Orders are processed within 2–5 business days (excluding weekends and public holidays) after payment is received.
You will receive a confirmation once your order has been shipped.
During busy periods or promotions, processing times may be slightly longer, we’ll always keep you updated.
Shipping Method
We ship using reliable courier services within South Africa.
Estimated delivery times:
- Main centres: 2–4 business days
- Outlying areas: 3–7 business days
Delivery times are estimates and may vary depending on courier delays or unforeseen circumstances.
Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
Any customs or additional courier fees (if applicable) are the responsibility of the customer.
Delivery Address
Please ensure that your delivery address and contact details are correct at checkout.
Chelev is not responsible for delays or lost parcels due to incorrect or incomplete address information.
Order Tracking
Once your order has been shipped, tracking details will be provided, and your order can be tracked here.
Delays or Issues
If your order is delayed or you experience any problems with delivery, please contact us at: hello@chelev.co.za
We will do our best to assist you and resolve the issue promptly.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos of the issue so we can assist you.