Chelev Privacy Policy
Who we are
Our website address is: https://chelev.co.za.
Chelev is a South African-based company offering 100% grass-fed beef tallow products for skincare and cooking. We are committed to protecting your privacy and handling your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.
What Personal Data We Collect and Why We Collect It
1. Orders & Customer Accounts
When you place an order, we collect personal information such as your name, email address, contact number, billing and shipping address, and payment details. This information is used only to:
- Process and deliver your order
- Communicate with you about your purchase
- Handle returns or customer support
- Comply with legal or tax obligations
We do not sell or share this information with third parties, except for the purposes of order fulfillment (e.g., couriers or payment gateways).
2. Newsletter Subscription
If you opt in to our newsletter, we will use your name and email address to send you promotional content, exclusive specials, and product updates. You can unsubscribe at any time using the link provided in every email.
3. Product Reviews
We do not allow blog comments on our website. However, customers may leave product reviews after purchase. When submitting a review, we collect your name (or display name) and email address. Reviews may be used, with your first name only or initials, for marketing purposes on our website, social media platforms (such as Facebook and Instagram), or newsletters.
We reserve the right to edit reviews for clarity or length but will not alter the message or intent.
Media
Website visitors cannot upload images or media to the site. Any images displayed are either provided by Chelev or licensed for commercial use. We do not collect embedded location data (EXIF GPS) from images.
Cookies
If you leave a review on our site, you may opt in to saving your name, email address, and website in cookies for convenience, so you don’t have to fill in your details again when leaving another comment. These cookies will last for one year.
We also use cookies to:
- Remember your cart and checkout information
- Help us understand how visitors interact with our website
- Improve user experience and marketing performance
You can manage your cookie preferences through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.) from other websites. Such content behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.
Who we share your data with
We only share your data with third parties necessary to process and fulfill your order, such as our delivery partners or secure payment providers.
Payments are processed through Ozow and PayFast, secure third-party payment gateways. Chelev does not store or process your credit or banking details on our own servers. These platforms are responsible for maintaining PCI DSS (Payment Card Industry Data Security Standard) compliance. You can learn more about their data security and privacy practices at:
We will never sell or rent your personal data to any third party.
How long we retain your data
If you leave a review, the review and its metadata are retained indefinitely. For registered users, we store the personal information provided in your user profile. You can view, edit, or delete your personal information at any time (except usernames).
Order data is retained for accounting, legal, and customer service reasons, as required by law.
Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw your consent at any time (e.g., unsubscribe from newsletters)
- Object to the processing of your data under certain conditions
To exercise any of these rights, please contact us at hello@chelev.co.za
How We Protect Your Data
We take appropriate technical and organizational measures to secure your personal data and prevent unauthorized access, disclosure, or misuse.
Contact Information
If you have any questions or concerns about our privacy policy or your personal data, please contact:
- Email: hello@chelev.co.za
- Website: https://chelev.co.za
Changes to This Policy
We may update or change this privacy policy from time to time to reflect operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.